Pacnet is committed to delivering high quality service, making a difference and winning their business and respect through outstanding customer services. This performance pledges is measured and benchmarked against industry best practices, in helping us to improve our service standards. The pledges also demonstrate our strong commitment to providing best quality and value to customers.

Service Availability For Network Availability, our network is committed to guarantee availability 24 hours a day, 7 days a week. For System Availability, our system is committed to guarantee availability 24 hours a day, 7 days a week.

Note: 1. The performance targets are determined based on current condition and shall be subject to periodic reviews. 2. The figures exclude performance of Telco's last mile and customers' own network.